Riseon Elevators Privacy Policy

Effective Date: 01/01/2025

1. Who We Are

Riseon Elevators Ltd (“we”, “our”, “us”)
Registered office: [Insert Address]
Company Registration No: 16273625
Email: contact@riseonelevators.co.uk
Telephone: 07405503813

2. Data We Collect

  • Identity & Contact Data: Name, email, phone number, postal address.
  • Transaction Data: Orders, invoices, payments, and enquiries.
  • Technical & Usage Data: IP address, browser, device, website usage.
  • Marketing & Communication Data: Communication preferences.

3. How We Use Your Data

We use your data to provide services, respond to enquiries, process payments, send marketing communications (with consent), improve our website, and comply with legal obligations. We do not use your data for automated decision-making that has legal or significant effects.

4. Lawful Basis for Processing

  • Contractual necessity: To fulfill or prepare a contract.
  • Consent: When you opt in for marketing or other optional uses.
  • Legitimate interest: Improving services or preventing fraud.
  • Legal obligation: Tax, accounting, or regulatory compliance.

5. Data Sharing & Transfers

We may share your data with employees, contractors, trusted service providers (e.g., hosting, analytics, email), and regulators when legally required. Data may be transferred outside the UK/EEA, and we ensure adequate safeguards (e.g., Standard Contractual Clauses).

6. Data Retention

  • Transaction & invoice data: 6 years.
  • Marketing data: up to 2 years after last interaction or until opt-out.
  • Website analytics data: 12 months.

7. Cookies & Tracking

We use cookies to enhance your experience. Non-essential cookies (analytics, marketing) are only used with your consent. For details, see our Cookie Policy.

8. Your Data Protection Rights

You have the right to access, correct, delete, restrict, object, or port your data. To exercise your rights, contact contact@riseonelevators.co.uk. We will respond within 30 days.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect data from children under 16.

10. Data Security & Breaches

We implement appropriate security measures. In case of a breach, we will notify the ICO within 72 hours and affected individuals where required.

11. Changes to This Policy

We may update this policy; the effective date shows the last revision. Significant changes will be communicated via our website or email.

12. Complaints

If you have concerns, contact us at contact@riseonelevators.co.uk or the ICO: https://ico.org.uk, Tel: 0303 123 1113.